How long have you been working for Miller?
What was your job role when you started?
Customer Service Executive
What is your current job role?
Customer Service & Aftersales Manager
Tell us about your career progression within Miller
I’ve always been very driven, I like a challenge and enjoy stepping out of my comfort zone. I joined the customer service team as an executive and spent the first few months learning the ropes, trying to get as much knowledge as possible about the products and the services that we offer. Within time and after my initial induction training provided by Miller, my confidence grew. There is always a lot of support from the senior management team and when the management position became available I felt comfortable enough to discuss with senior management and apply. The transition from executive to manager has been very smooth and the support that I’ve received from my colleagues has been fantastic.
What do you enjoy about working for Miller?
I love being part of team Miller and the friendly, happy atmosphere that we work in.The entire team are proud of the quality products that we manufacture and supply to our customers. It’s a forward thinking organisation and we are all working towards one goal and there’s uniqueness about Miller where talents and experiences are recognised and taken seriously.The beliefs and cultures from top level are promoted throughout the business and there are a lot of incentives such as Better Health at Work and Mates in Mind which gives us the feeling of importance and ensures our needs are taken care of.
How does Miller support your career development?
From the beginning of my career at Miller, the foundations were put in place so to speak. The induction process was well thought out and helped me to understand the product range thoroughly which in turn helped to strengthen what I am part of. I come from a customer services background, so it’s really refreshing to see that there is a huge emphasis on customer care and the importance of the customer throughout the company which is really valuable to have this around you when working in a customer service role.
In addition, Miller has taken the time to recognise my experience and develop that. I am currently completing a level 3 Manager’s Diploma with Make UK, which is helping me to develop my abilities and performance as a manager which in turn will assist me to evolve the customer service team.